EDIE Instructions
With the Edie Audio Response System
(281-487-4115) you can perform credit union transactions on your
touch-tone telephone. Edie is the easiest and fastest way to access your account
information. All you need to begin is your member number and an access code (PIN Number).
Contact your membership department to be set up for Audio Response.
Key Features
- 24 hour a day account access
- Apply for loans
- Make balance inquiries from your savings, checking and
loan accounts
- Transfer funds between savings, checking and loan accounts
- Place stop payment orders
- Obtain
current rates
- Verify cleared checks
- Change your own access code (PIN Number)
The following is a guide to the terminology you will hear on the EDIE system.
Member Number: This is your four to six digit GCEFCU account number. You do not need
to enter the first two characters of your last name. Example: 123456
Access Code: This is your four digit EDIE PIN number. Example: 1234
Service Code: These codes can be used to bypass the menu system.
Account Number: This is the type of account you are inquiring about. For example, your
checking account is number 5.
Loan Number: Loan numbers are assigned in the order in which they were taken. Your first
loan is 150, your second 151 and so on.
Share Account: This is your savings account.
Share Draft Account: This is your checking account.
Stop Speech: You may interrupt EDIE during any spoken message, allowing you to bypass
messages and continue with transactions.
Step by Step Instructions
Using a touch-tone phone call 281-487-4115 or
1-800-683-3863 option 7
Enter your 6-digit GCEFCU member number followed by a pound sign (#). No 2-digit suffix
is required.
Enter your 4-digit access code. This is your EDIE PIN number.
Now press 0# to hear a guided menu or enter a service code.
EDIE Tips
Enter a pound sign (#) to complete any transaction or entry. You can interrupt EDIE
when she is speaking by pressing any of the buttons. You may enter a service code to
bypass menus. This service code will bring you straight to the function you need. Enter an
asterisk (*) followed by the pound sign (#) to cancel any transaction. use 80# to have
EDIE repeat herself when entering money amounts, include two numbers past the decimal. For
example, to transfer $100.00 enter 10000#
Loans are designated by a number depending on the order in which you took the loan. For
example, your first loan is designated by a 150 and your next loan is 151 and so on
through 169 for all loans except Real Estate loans which are designated by 171.
For security reasons, the cross member transfer
feature in EDIE has been removed. You can call the credit union and have cross
member transfers set up for the eBanking system
Accounts do not have a prefix. Your savings account is designated by a number 1, your
checking is 5. Below is a list of account designations:
- Primary savings
- Additional Savings
- Additional Savings
- Additional Savings
- Primary checking
- Additional checking
- Advantage Checking Account
Service Codes
0 - Menu
8 - Deposit History
9 - Withdrawal History
11 - Share (Savings) Account Balance
12 - Share Draft (Checking) Balance
13 - Recently Cleared Checks
14 - Specific Cleared Check
15 - Account Balance
16 - Loan Balance
17 - Cleared Checks (Specific Check or List of Checks)
18 - Dividends Paid (Interest Earned) on Accounts
19 - Interest Paid on Loan
21 - Transfer Savings to Checking
22 - Transfer Checking to Savings
41 - Loan Payment from Savings
42 - Loan Payment from Checking
45 - Loan Payment
51 - Term Share Rates
54 - Apply for a Loan
66 - Change Access Code (EDIE PIN Number)
67 - Place a Stop Payment Order
70 - Receive Voice Mail Messages
80 - Repeats Last Response
81 - List of All Service Codes
99 - End Call
* Cancel Transaction
For security reasons, the cross member transfer feature in
EDIE has been removed. You can call the credit union and have cross member
transfers set up for the eBanking system.
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