New Digital Banking System

We have selected a new digital banking provider to improve online and mobile banking for our member-owners. The change will take place in January 2019, and we will keep this page updated with the latest information available regarding the change until then. We believe this decision will ultimately provide our member-owners with a more robust digital banking platform and best in-class user experience.

 

 

Online Banking

Online Banking Conversion Updates

Online banking will continue to be accessible from every page on our website by utilizing the same login box in the top right portion of the page. We recommend members log in from the website instead of bookmarking the URL for online banking. That way, you will always access the latest version of online banking. If you have bookmarked online.gcefcu.org, the URL will change on the go live date.

Members who currently use online banking will continue to use the same username they currently use to access online banking and will not need to change it. Once the new system is live, members will use their existing username and a temporary password, which will be the the member’s birth year plus the last four of their SSN (Example: Member with birthdate of 01/01/1999 and SSN of xxx-xx-1234 would enter a one time password of 19991234).

You will then create a password with at least one capital letter, one lower case letter, one number, and at least 8 characters in length. In addition to setting the password, members will also need to create new security questions and add a mobile number to be used for text confirmations, instead of questions for authentication. The same login credentials will be used across online, mobile, and app banking, so this will only need to be done once. 

Mobile Banking

Mobile Banking Conversion Updates

Mobile banking will continue to be accessible from every page on our mobile website by utilizing the same drop down currently used. We recommend members log in from the mobile website instead of bookmarking the URL for mobile banking. That way, you will always access the latest version of mobile banking. If you have bookmarked online.gcefcu.org, the URL will change on the go live date.

Members who currently use mobile banking will continue to use the same username they currently use to access mobile banking and will not need to change it. Once the new system is live, members will use their existing username and a temporary password, which will be the the member’s birth year plus the last four of their SSN (Example: Member with birthdate of 01/01/1999 and SSN of xxx-xx-1234 would enter a one time password of 19991234).

 

You will then create a password with at least one capital letter, one lower case letter, one number, and at least 8 characters in length. In addition to setting the password, members will also need to create new security questions and add a mobile number to be used for text confirmations, instead of questions for authentication. The same login credentials will be used across online, mobile, and app banking, so this will only need to be done once. 

Mobile App

Mobile App Conversion Updates

Android users will need to download a new app from the Google Play Store on or after the go live date.

Apple users will need to do an update to their app on or after the go live date and will not need to download a new app.

The new app will have a feature called Snapshot which allows you to select accounts to show balances at the time you open the app without having to log in.

 

 

Billpay

Billpay Conversion Updates

Because of the upgrade, you will not be able to schedule payments or add new payees in Billpay after January 25, 2019. Billpay will be completely unavailable January 28, 2019, with the exception of sending payments that have already been scheduled. Our new system will launch January 29, 2019. If you have any payments due that week, please schedule them ahead of time.

Billpay history and payees will be converted over to the new system, but there will be some nuances that will need to be addressed. As we work through those, we will communicate directly with our Billpay users to make them aware. One major upgrade for Billpay will be full integration and full capability in online, mobile and the app. Currently there are limitations on the mobile and app side.

 

 

Remote Deposit

Remote Deposit Conversion Updates

Members will no longer need a separate login for Remote Deposit (RDC). We also anticipate near real-time posting of deposits with the new upgrade.

Previous deposit history and check images will not be available so please make arrangements if you want to retain your history. We recommend screen shots which you can then store if needed for your records.

One big change will be in the area of the endorsements to the checks. Due to recent changes in remote deposit rules, deposits will not be accepted if they do not include the following:

The endorsement must say “for mobile deposit only at GCEFCU.” You must also sign and date the back of the check as well.

 

 

 

A2A & P2P

Account to Account & Person to Person Payment Updates

We will not be able to transfer the existing information from DPXPay, including external bank accounts and people set up. Members will need to re-enter that information on the new platform once we go live with the new system. We recommend logging into DPXPay and saving or printing the information, such as the history, account information, and P2P people set up so you can reenter them in the new system.

A2A transfers (transfers from your Gulf Coast Educators accounts to accounts you may have at other financial institutions) will be available to set up on go live day. P2P payments may not be available for several months after go live as we are moving to Zelle for real time P2P payments.

To set up external accounts, you will need the routing number and account number of the other financial institution. You will receive two small deposits in the external account which you will need to enter to confirm ownership and begin making transfers.

Other Changes

Other Changes & Feature Specifics

Account Aggregation: Members will be able to link to credit cards and accounts at other financial institutions and see the balances of those accounts within the new system.

Cross Member Transfers: Members will be able to set up their own cross member transfers without calling the credit union. You will need the last name, member number and account type of the membership you wish to transfer to.

Scheduled Transfers: We will convert the existing scheduled transfers from the current system to the new system.

Account Alerts: We will not be able to transfer over the account alerts to the new system. Members will need to set up new notifications on the new system.

Quicken integration: We will continue to offer the ability for members to integrate their account data into Quicken. At this time we don’t know if any of the formatting will change.

Budgeting tools: The new system will have an integrated budgeting tool where members can classify transactions and create budgets for different expenses.

Savings goals: The new system has an integrated savings goal feature that allows members to set goals for their savings accounts and track progress of the goals.