New Digital Banking System

We have selected a new digital banking provider to improve online and mobile banking for our member-owners. The change will take place in January 2019, and we will keep this page updated with the latest information available regarding the change until then. We believe this decision will ultimately provide our member-owners with a more robust digital banking platform and best in-class user experience.

Last updated: 10/10/2018

 

 

Online Banking

Online Banking Conversion Updates

Last updated: 10/10/2018

Online banking will continue to be accessible from every page on our website by utilizing the same login box in the top right portion of the page. We recommend members log in from the website instead of bookmarking the URL for online banking. That way, you will always access the latest version of online banking. If you have bookmarked online.gcefcu.org, the URL will change to secure.gcefcu.org on the go live date.

Members who currently use online banking will continue to use the same username they currently use to access online banking and will not need to change it. Once the new system is live, members will use their existing username and a temporary password, which will be the the member’s birth year plus the last four of their SSN (Example: Member with birthdate of 01/01/1999 and SSN of xxx-xx-1234 would enter a one time password of 19991234).

You will then create a password with at least one capital letter, one lower case letter, one number, and at least 8 characters in length. In addition to setting the password, members will also need to create new security questions and add a mobile number to be used for text confirmations, instead of questions for authentication. The same login credentials will be used across online, mobile, and app banking, so this will only need to be done once. 

Mobile Banking

Mobile Banking Conversion Updates

Last updated: 10/10/2018

Mobile banking will continue to be accessible from every page on our mobile website by utilizing the same drop down currently used. We recommend members log in from the mobile website instead of bookmarking the URL for mobile banking. That way, you will always access the latest version of mobile banking. If you have bookmarked online.gcefcu.org, the URL will change to secure.gcefcu.org on the go live date.

Members who currently use mobile banking will continue to use the same username they currently use to access mobile banking and will not need to change it. Once the new system is live, members will use their existing username and a temporary password, which will be the the member’s birth year plus the last four of their SSN (Example: Member with birthdate of 01/01/1999 and SSN of xxx-xx-1234 would enter a one time password of 19991234).

 

You will then create a password with at least one capital letter, one lower case letter, one number, and at least 8 characters in length. In addition to setting the password, members will also need to create new security questions and add a mobile number to be used for text confirmations, instead of questions for authentication. The same login credentials will be used across online, mobile, and app banking, so this will only need to be done once. 

Mobile App

Mobile App Conversion Updates

Last updated: 10/10/2018

Android users will need to download a new app from the Google Play Store on or after the go live date.

Apple users will need to do an update to their app on or after the go live date and will not need to download a new app.

 

 

 

Billpay

Billpay Conversion Updates

Last updated: 10/10/2018

Billpay history and payees will be converted over to the new system, but there will be some nuances that will need to be addressed. As we work through those, we will communicate directly with our Billpay users to make them aware. One major upgrade for Billpay will be full integration and full capability in online, mobile and the app. Currently there are limitations on the mobile and app side.

 

 

Remote Deposit

Remote Deposit Conversion Updates

Last updated: 10/10/2018

Members will no longer need a separate login for Remote Deposit (RDC). We also anticipate near real-time posting of deposits with the new upgrade.

 

 

 

 

A2A & P2P

Account to Account & Person to Person Payment Updates

Last updated: 10/10/2018

At this time, it looks like we will not be able to transfer the existing information from DPXPay, including external bank accounts and people set up. Members will need to re-enter that information on the new platform once we go live with the new system. We recommend logging into DPXPay and saving or printing the information, such as the history, account information, and P2P people set up so you can reenter them in the new system.