On behalf of everyone at GCEFCU, we hope that you and your family are well and safe. We want you to know that we are committed to assisting our members during this time of need. In an effort to help ease this difficult time, we have provided a number of resources below. Please let us know if you have any questions.

My Car Was Flooded . . . Now What?

If you purchased GAP (Guaranteed Auto Protection) insurance with your GCEFCU auto loan, you will first need to file a claim with your car insurance company. Once they determine the value of your car, they will send us a check for that amount. The credit union will take care of paying off the remainder of your balance after that.

If you will be purchasing a new car, it is important that you have it inspected for flood damage (especially if buying from a personal seller or small dealership). For a limited time, GCEFCU is offering our members free inspections ($109 value) for all new and used vehicles financed through the credit union. *Details

To get started, you can fill out an application here, and we will take care of the rest.

Beware of Home Repair Scams

One of the byproducts of disasters is scammers trying to take advantage of potential victims to scam them out of money. With so many houses in our area affected by the flooding, these scammers are out in force. Visit our Money Talks page to learn how to spot and prevent becoming a victim of these scammers.

Difficulty with Loan Payments?

If you are having financial hardships and are having difficulty making loan payments, please call us during business hours so we can discuss the issue with you.

Deferring Your Mortgage or Home Equity Loan Payment

If you live or work in one of the impacted counties, you may request a 90-day forbearance on your mortgage or home equity loan payment. For information on how this will affect your future loan payments, see details at the bottom of this page.

We understand that this may be a very difficult time, and will work to help in any way that we can. If you have any questions about putting your home into forbearance to stop payments because you live or work in the FEMA declared disaster county, please contact one of the appropriate resources below.

GCEFCU Mortgage & Home Equity Loansrealestate@gcefcu.org or 281.487.9333
TruHome Mortgages – 866.486.9174 If you have questions regarding your insurance, please call 877.777.6214.
Midwest Mortgages – 800.240.4214.


Real Estate Loan Forbearance – This forbearance will act as a suspension or reduced payment on your loan. If you would like, you may still make your escrow portion of the payment during this forbearance. Once the forbearance time is over, the loan will go into a modification, capitalizing the short fall on interest and escrow, if any, without impact to your credit. This means that the accrued interest and missed escrow payments will be added to the loan balance. The modification will then extend the term of your loan.


*Offer ends October 31, 2017. Vehicle must be financed through GCEFCU. Vehicle inspections will be performed by Auto Exam and scheduled by the GCEFCU loan officer. Vehicles purchased from national dealerships may not require an inspection, but must provide a letter stating that the vehicle does not have flood damage.