Zelle® Safety

Three safety reminders for sending and receiving money with Zelle®

1.      Only send to those you trust

Money sent can’t be canceled if the recipient is already enrolled with Zelle®. So, it’s important to only pay those you trust for items you know you’ll receive.

2.      Beware of scams

One example of a payment scam is buying concert tickets [ “puppy scams”, “utility scams”, romance scams, etc.]  at a price that seems too good to be true from a stranger and never receiving the item you paid for. If the seller asks you to use Zelle® to purchase the tickets, you should refuse unless the seller is a person you personally know.

3.      Treat Zelle® like cash

Confirm you typed your recipient’s information correctly before you send them money. When in doubt, contact your friend to verify the email or U.S. mobile number they used to enroll with Zelle® before you hit “Send.”

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In the case where a Gulf Coast Educators FCU member sends a Zelle® payment to an unintended recipient, which can be done by mistyping an email or U.S. mobile number, we recommend contacting us immediately to file an incorrect account-customer error dispute claim.  Zelle® does not hold or handle any funds. Zelle® provides messaging between the sender’s financial institution and the recipient’s financial institution to facilitate the payments.