Lost or Stolen Debit Cards
If you misplaced your debit card but believe it is still in your possession, you can place a temporary block on your card through the Manage Cards widget in online banking or your mobile app. Once you find your card you can always turn it back on.
If your card was lost or stolen, you can report your card and have it turned off immediately in the Card Management section of online banking.
- We do have an outsourced Visa Fraud system that does make calls to help our members prevent fraud on their accounts. The legitimate calls will never ask for sensitive information.
- For problems with Online Banking access after business hours, please email us. Please note that for security reasons we can’t e-mail you passwords or access codes.
- If one of your billpay payees has not received a payment, contact the credit union at 281.487.9333
- For stop payments on a check after business hours, use Telephone Banking at 281.487.4115, or use Online Banking.
- For lost or stolen credit union Visa Credit Card offered through Elan call 24-hour card member services at 1.800.558.3424.
Additional Information for those with lost or stolen wallets:
Cancel your credit cards immediately. Keep your credit card account numbers and their telephone numbers in a safe place so you will have all of your credit card information handy. Having to find all of your credit card telephone numbers and account numbers at this point would only add additional stress to your already stressful situation.
Call the 3 national credit bureaus and place a fraud alert on your name and social security number. This alert will notify any company checking your credit that your information was stolen and that they have to contact you by phone to authorize new credit. Here are the credit bureau fraud lines. Social security also has a fraud line.
- Equifax 1.888.766.0008
- Experian 1.888.397.3742
- TransUnion 1.800.680.7289
- Social Security 1.800.269.0271
Notify your financial institution so they can place a notation on your account. If your checkbook was stolen, you may want to place stop payments on the blank checks that were taken.
File a police report immediately in the jurisdiction where your purse or wallet was stolen. This is the first step toward an investigation if there is one and it lets creditors know that you were diligent in your efforts.
We hope that you are never faced with this situation, but if you are, this information may be beneficial to you. Be sure to record your credit card information. Keep this copy in a safe place, somewhere other than your wallet or purse.