At Gulf Coast Educators, we pride ourselves on making it easy to do business with us. We want to ensure each of our members has the best experience possible, both in person and online. Below you can find tips on how to best navigate our website and a variety of auxiliary and visual aide services available to help us serve you better.
Live Chat and Email – If you need assistance navigating our website or with any other service, you may use our Live Chat feature to speak with a representative via online chat. You can access Live Chat by clicking the orange Live Help button to the right side of your screen. Live Chat is available 7:00 am – 7:00 pm on weekdays, and from 9:00 am – 12:00 pm on Saturdays. If Live Chat is not available, you may email the credit union at firstname.lastname@example.org.
Navigating Our Website – For our members with visual impairments, using a sitemap may be easier to use when navigating our website. A sitemap displays all of our pages in order, without pictures or graphics getting in the way. Click here to visit our sitemap.
Using VoiceOver or Narrator – Members may use assistive readers to help navigate our website. All computers have assistive readers available to use that provide spoken and brailled descriptions of items on the computer screen and provides control of the computer through the use of the keyboard.
- If you are using a Mac computer, you will visit settings, select VoiceOver under the Vision section, and check the box that says “Enable VoiceOver” or select the Command + F5 key from your keyboard.
- If you are using a Windows computer, you will press the Windows logo key + Ctrl + Enter. To see all Narrator commands, press Caps Lock + F1 once you have opened Narrator. If you device has a touchscreen, tap it three times with four fingers.
Increasing Text Size – If you find that the text on our website is difficult to read, you may enlarge it by using tools on your computer. These tools can enlarge part or all of your screen so that you can see the words and images better.
- If you are using a Mac computer, you will click the View tab in the menu bar at the top of your screen and select Show View Options. Click the number next to Text Size and select your desired size. You may also press Command + Plus (+) from your keyboard until the text is large enough.
- If you are using a Windows computer, you will press the Windows logo key + Plus (+) on your keyboard to turn Magnifier on. Press Windows logo key + Esc to turn it off. Once on, you can zoom in and out by pressing the Windows logo key + Plus (+) or Windows logo key + Minus (-). You can also zoom in and out using the mouse by pressing Ctrl + Alt and scrolling the mouse wheel. For more tips on how to use Windows Magnifier, click here.
Our contact center is available 7:00 am – 7:00 pm Monday – Friday, and 9:00 am – 12:00 pm on Saturdays.
Phone – Local: 281-487-9333, and Toll Free: 1-800-683-3863
Text – You may send a text message with any questions to 281-603-0019. As a reminder, do not send confidential information, such as member number, social security number, etc. in a text message. Only use this for general inquiries and include your full name in the text.
In Branch Accessibility
All of our branches are equipped with ramps and convenient handicap parking spaces to assist any of our members with disabilities. We welcome all of our members, including their service animals, and will make every effort possible to ensure you have a great experience.
Suggestions for Improvement
If you have any questions or concerns regarding website accessibility, please fill out the form below. If you are unable to fill out the form for any reason, we would be happy to help with any questions via phone, live chat, email, or in person.
Website Accessibility Statement
January 11, 2018 – Gulf Coast Educators Federal Credit union will make every effort to conform to the Web Content Accessibility Guidelines (WCAG) 2.0, as required by the Americans with Disabilities Act (ADA). The credit union will strive to provide a website that is up to date with level AA standards, and is perceivable, operable, understandable, and robust to all members.