Enrolling in E-Statements
Tired of paper statements cluttering up your mailbox? Go digital – The credit union keeps two years of statements in PDF format in our online banking system. Enrolling is easy and comes with many perks, including better security, instant access, and less paper mail to add to your shred pile.
How to Enroll
To sign up for e-statements, log into online banking and select Accounts, and then eDocuments. This is where you can enroll to receive electronic statements for your accounts. To receive electronic credit card statements, you will need to select Tools > Secure Forms > Credit Card E-Statements. You may also contact the credit union directly and we will be happy to assist you.
Electronic Statement / Notification Agreement and Disclosure
Electronic Statement / Notification Agreement and Disclosure
(e-statement / e-Notification)
This Agreement governs the electronic receipt of your periodic account statements and account notices for the accounts you enroll in the e-Statement Service.
As used in this document, the words, “we,” “our,” “us” and “Credit Union” mean Gulf Coast Educators Federal Credit Union (the Credit Union) and the words “you” and “your” to mean each account owner(s) or authorized signer(s). “Account(s)” means your checking account, savings account, term share account (CD) or loan at GCEFCU. The delivery of periodic account statements, notices and disclosures electronically is referred to as the “e-Statements Service.”
Scope of Consent for Electronic Delivery of Statements
Your consent to receive electronic statements covers the periodic statements you are provided in connection with your account(s). This agreement is in addition to other agreements between you and us, including the applicable deposit account disclosure agreement(s), terms and conditions, and loan agreements with us. By using the e-Statements Service, you accept and agree to be bound by the general terms and conditions governing e-Statements, including, without limitation, all the terms and conditions in this Agreement. You agree to be bound by any and all laws, rules, regulations and official issuances applicable to e-Statements now existing or which may hereafter be enacted, issued or enforced, as well as such other terms and conditions governing the use of other facilities, benefits or services that the Credit Union may from time to time make available to you in connection with e-Statements.
Scope of Consent for Electronic Delivery of Notices
Your consent to receive electronic notices covers any notice or other type of communication provided to you pursuant to the terms of this Agreement. Delivery of some disclosures in electronic form does not require the Credit Union to deliver all disclosures or all disclosures of a particular type electronically, including, but not limited to, Privacy Notice, Error Resolution Disclosure required by the Electronic Fund Transfer Act (Regulation E) and Billing Error Disclosure required under the Truth in Lending Act (Regulation Z). We will send all notices, attachments, and/or documents via e-mail to the last known e-mail address provided by you. You agree to notify us promptly of any change of your e-mail address.
If your statement cycle coincides with the date of your e-Statement enrollment, you will not begin receiving your electronic statement until your next statement cycle.
Delivery of e-Statements and Disclosures:
Each month, we will send an automated notification e-mail, to the e-mail address designated by you informing you that your e-Statement is ready for viewing. This e-mail will be sent shortly after the end of your statement period and will provide instructions on how to access your e-Statement. The e-mail will also be the only notice you receive of the availability of your e-Statement online. Your electronic statement will be available for viewing for twenty-four (24) months (or such period as determined by the Credit Union and communicated to you) from the applicable statement date.
We will automatically turn off the paper statements for the account(s) once you have enrolled for e-Statements. You will need to access all future statements for the account(s) through the Credit Union’s Online Banking. You will be able to download, review and/or print your periodic account statements.
Review of e-Statements
Your receipt of e-Statements does not in any way alter your obligation to promptly review your e-Statements. You must promptly access/review your e-Statement and any accompanying items and notify us in writing immediately of any error, unauthorized transaction, or any other irregularity. If you allow someone else to access your statement, you are still fully responsible to review the statement for any errors, unauthorized transactions, or any other irregularities. All provisions as set forth in the applicable deposit account disclosure agreement(s), terms and conditions, and loan agreements shall continue to apply.
Requesting a Paper Copy of Your Account Statement
At any time, you may request a paper copy of any periodic statement or disclosure which has been delivered electronically. Paper copies may be acquired by contacting the credit union at 281-487-9333 or toll free at 1-800-683-3863. We will provide the statement or disclosure to you via U.S. Mail. You will be charged the standard copy and research fees for production of a paper copy of your periodic statement.
Your Right to Withdraw Consent
You retain the right to withdraw your consent for electronic delivery of periodic statements. You may withdraw your consent at any time by giving us at least ten (10) days prior notice. Contact us by phone at 281-487-9333, Toll free at 1-800-683-3863, by secure message through your online banking account, or by mail at 5953 Fairmont Pkwy, Pasadena TX 77505. Once you have withdrawn your consent, we will then discontinue the e-Statement Service for the account and paper statements and notices will be resumed. The cancellation of e-Statements in no way affects the validity or legal effect of all e-Statements and disclosures which have been previously delivered electronically under the e-Statements Service. There is no fee to withdraw your consent and resume paper statements.
Change of Mailing Address, Email Address, and Other Information
You agree to notify us immediately of any change in your mailing address, e-mail address or other information relevant to this Agreement. You may notify us of your e-mail address change the following ways:
- Telephone: Contact us by phone at 281-487-9333 or toll free at 1-800-683-3863
- Postal Mail: You can write to us at: 5953 Fairmont Parkway, Pasadena, TX 77505
- Secure Message: You can send us a secure message by logging into your online banking account.
Please note that you must provide us with a current e-mail address in order to use the e-Statement Service. It is your responsibility to notify the Credit Union in writing of changes to your mailing address for U.S. Mail delivery of other account documentation, including, but not limited to, all year-end tax reporting documents.
If your account is owned jointly with another person, either one of you may consent to receive or cancel e-Statements and electronic notices/disclosures. Such consent to access e-Statements shall apply to all owners. A notification e-mail to one owner of a joint account is considered notice to all owners.
You understand the importance of your role in preventing misuse of your accounts and you agree to promptly examine your e-Statement for each of your accounts as soon as you can access it. You must report any errors or discrepancies in accordance with our Account Disclosure as provided to you and with applicable law. Your User ID and Password that are used to access Internet Banking Services should be kept confidential. We strongly recommend that you change your password regularly. You are responsible for keeping your password, account numbers, and other account data confidential. You further understand and agree to notify the Credit Union immediately if your Password should become compromised or known to individuals who are not authorized by you.
In order for you to access and retain your e-Statement records, your personal computer must meet the following requirements:
- Internet and e-mail access
- A certified/supported browser that supports 128-bit encryption
- Adobe Acrobat Reader 7.0 or higher
If your browser does not support 128-bit encryption, you must upgrade it to access the Online Banking secure pages to allow access to your e-Statements. The most updated list of the certified/supported browsers for our Online Banking Service is posted on our website. We strongly discourage you from using unsupported browsers as they may not allow our Online Banking Service to function or display properly and may fail to meet our security requirements. If you are reading this agreement online, you have the necessary hardware and software to access your e-Statement screens. To open and view an e-Statement or any other document sent by the Credit Union your computer system must be equipped with Adobe Acrobat software version 7.0 or higher. You may download Adobe Acrobat for free at www.adobe.com or by clicking on the link provided on the e-Statement selection page. To retain a copy of your e-Statements, you will need a printer attached to your computer capable of printing web pages. To save your e-Statements on your computer you can use the “Save” feature of your internet software to save the pages to your hard drive or to some other media, such as a CD or flash drive.
Change in Terms
The Credit Union reserves the right to change the terms and conditions of this agreement (including fee schedule) at any time, including the addition and deletion of e-Statement Services. We shall update this agreement on our website and may notify you of such changes by mail or electronic message to your most recent addresses listed on our records. The notice will be posted or sent at least thirty (30) days in advance of the effective date of any additional fees, any stricter limits on the type, amount or frequency of transactions or any increase in your responsibility for unauthorized transactions, unless an immediate change is necessary to maintain the security of the system. If such a change is made and it can be disclosed without jeopardizing the security of the system, we will provide you with electronic or written notice within thirty (30) days after the change. By using the e-Statement Service when such changes become effective, you agree to be bound by the revised terms and conditions contained in this agreement or you can decline the changes by discontinuing the use of the e-Statement Service and notifying us of your election by U.S. Mail.
The Credit Union reserves its right to terminate this Electronic Statement Disclosure Agreement and your access to the e-Statement Service, in whole or in part, at any time, including, but not limited to, when you have not logged on to use Online Banking Services for over 180 days.
Disclaimer of Warranty and Limitation of Liability
You agree that the Credit Union shall not be held liable if you are unable to gain access to the website or the Credit Union’s Online Banking Service from time to time. You understand that some or all of the e-Statement Services and/or other system services may not be available at certain times due to maintenance and/or computer, communication, electrical or network failure or any other causes beyond the Credit Union’s control.
Our Right to Terminate
The Credit Union has absolute discretion to make the e-Statement Service available to you. Further, the Credit Union has the discretion from time to time and upon giving notice to you to modify, restrict, withdraw, cancel, suspend or discontinue the e-Statement Service without giving any reason and you understand that by using e-Statement Service after any modification or change has been affected, you would have agreed to such modification or change.
By checking the box and clicking “Accept” on the enrollment page, or by completing the secure opt in form, you consent and agree that the Credit Union may provide certain disclosures and notices to you in electronic form, in lieu of paper form, including electronic delivery of statements (e-Statements) for your account(s), warrant that you have the appropriate equipment and software to provide the ability to receive and retain e-Statements and notices, and warrant that you have appropriate authority to act on behalf of the owners of any and all accounts.