Online Banking FAQs

LOGGING IN

How do I log into my account?

What do I do if I forgot my username?

If you don’t remember your username, simply click the FORGOT USERNAME? text on the login page. You will be prompted to enter your Social Security Number (SSN/TIN) and Date of Birth, and either your Email or your Zip Code. Your username will be displayed after entering the correct information. If you have any questions, please feel free to call or text us at 281-487-9333.

What do I do if I forgot my password?

Enter your username on the log in page. When prompted to enter your password, select the FORGOT PASSWORD? button. Agree to the disclosure. You will then be prompted to enter your Username, Social Security Number (SSN/TIN) and Date of Birth, and either your Email or your Zip Code. Once you have entered the correct information, you will be granted a temporary password that you can either have emailed or sent to you via text message. If you have any questions, please feel free to call or text us at 281-487-9333.

I had my log on page bookmarked, but now it is not working. What happened?

I am a new user and have never logged into online banking before. How do I log in for the first time?

ACCOUNT HELP

Where are all my account alerts?

Unfortunately, with the new upgrade, we were not able to transfer over your account alerts. However, you can set up new notifications in the SETTINGS section of your online banking. Simply go to the NOTIFICATIONS tab and click the gear icon by the notification that you would like to enable. Once you have turned on a notification, you can select which account you would like the notification for and how you would like to be notified. If you have any questions, please feel free to call or text us at 281-487-9333.

How do I set up an account alert?

You can set up account notifications within the SETTINGS section of your online banking. Simply go to the NOTIFICATIONS tab and click the gear icon by the notification that you would like to enable. Once you have turned on a notification, you can select which account you would like the notification for and how you would like to be notified. If you have any questions, please feel free to call or text us at 281-487-9333.

How can I add an additional user to my online banking?

You can set up shared access within the SETTINGS section of your online banking. Simply go to the SHARED ACCESS tab and select the ADD A USER button. From there you can pick and choose which accounts you would like the person to have access to and specify how much access you would like them to have. This person will need to be a GCEFCU member with their own online banking username and password. If you have any questions, please feel free to call or text us at 281-487-9333.

How do I see my pending transactions?

If you have any pending transactions, you will see a gray clock icon by your account name in the desktop version of online banking. You can view the pending transaction by clicking on your account. If you are using our mobile app, simply select the account you wish to view, and all pending transactions will be listed first. If you have any questions, please feel free to call or text us at 281-487-9333.

BILL PAY HELP

Where is my bill pay history?

You can view your bill pay history by logging into online banking and clicking the BILL PAY icon on the left. Select the HISTORY tab and from there you can filter through your bill pay history.
If you are the joint owner of an account that you are attempting to view the bill pay history on, the payment history prior to January 29, 2019 may only be viewable by the primary account owner. If you need access to this history, please call or text us at 281-487-9333.
For questions or ff you still cannot view your bill pay history, please feel free to call or text us at 281-487-9333.

Where are my bill pay payees?

You can view your bill pay payees by logging into online banking and clicking the BILL PAY icon on the left. All payees should be listed on your Bill Pay Dashboard.
If you are the joint owner of an account that you are attempting to view the bill pay payees on, the payees added prior to January 29, 2019 may only be viewable by the primary account owner. If you need access to these payees, please call or text us at 281-487-9333.
For questions or if you still cannot view your bill pay payees, please feel free to call or text us at 281-487-9333.

How do I set up bill pay?

You can set up your bill pay account by first adding a payee. Simply log into online banking and click the BILL PAY icon on the left. Then select the ADD A PAYEE button and choose whether you are wanting to pay a business or a person. You will then need to enter additional information about who you are paying. For a business, you will need your account number with that specific business and the address where we will send the payment. Once you have added your payee, you can schedule a payment right from your Bill Pay Dashboard. If you have any questions, please feel free to call or text us at 281-487-9333.

DPX PAY / TRANSFERRING MONEY

What is DPX Pay?

Where are all my external accounts I had set up?

Due to the online banking upgrade, we were unable to transfer over existing external accounts set up within DPX Pay. You can add your external accounts into our new platform by logging into online banking from your desktop computer and going to the SETTINGS section. Select the ACCOUNTS tab and click LINK AN EXTERNAL ACCOUNT. Once you have completed all of the steps, you can make transfers to and from your external account within the TRANSFERS section of online banking. If you have any questions, please feel free to call or text us at 281-487-9333.

How can I transfer money to another person?

You can transfer money to an existing GCEFCU member by logging into online banking and selecting the TRANSFERS icon. Under the CLASSIC tab, you can select to TRANSFER TO ANOTHER GULF COAST EDUCATORS FCU MEMBER. You will need to know the member’s last name, account number, and their Share ID. Please use the table below to determine what their Share ID is:
Savings Accounts – 01
Checking Accounts – 05
Advantage Checking Accounts – 07

How can I transfer money to another credit union or bank?

You can transfer money to your accounts at other credit unions or banks by adding them as an external account. Simply log into online banking from your desktop computer and go to the SETTINGS section. Select the ACCOUNTS tab and click LINK AN EXTERNAL ACCOUNT. Once you have completed all of the steps, you can make transfers to and from your external account within the TRANSFERS section of online banking. If you have any questions, please feel free to call or text us at 281-487-9333.

REMOTE DEPOSIT (RDC) / DEPOSITING CHECKS

What is RDC?

Where do I log in to my RDC account?

How do I deposit my check with the mobile app?

MOBILE APP

Where is my GCEFCU mobile app?

How do I download the GCEFCU mobile app?

How do I add the Snapshot feature to my mobile app?

The new GCEFCU mobile app has a feature called Snapshot, where you can view your account balance without logging into the app. You can enable this feature by logging into the app and selecting the SETTINGS tab within the menu. Enable SNAPSHOT and select the accounts you wish to view. You are now able to view these accounts by opening the GCEFCU app and selecting SNAPSHOT in the left hand corner.