Scam Alert: Fake Fraud Alert Calls

Scam Alert – Fake Fraud Alert Calls

Some members have reported receiving calls from fraudsters pretending to be a GCEFCU supervisor. Shortly after, the member receives a fraud alert from the credit union asking them if they conducted a transaction. The fraudster tells the member to reply YES. By doing this, the fraud freeze is lifted from the debit card and the fraudster is able to charge more money to the member’s account.

In the cases that we have investigated, the fraudster calls the member and proceeds to ask for identifying information, such as your card number, pin, or online banking login information. GCEFCU will never ask for this information.

Here are a few things to remember if you receive a text that claims to be from GCEFCU:

🔹We will NEVER ask for your PIN or online banking password.
🔹We will NEVER ask for your debit/credit card number or CVV number.
🔹Don’t click any links or phone numbers in the text message. Instead, exit the text and call the credit union directly.
🔹You can forward fraudulent texts to 7726 (SPAM) to report it to your phone carrier.
🔹Remember to check your account daily and report any unusual activity.

If you have any questions, please don’t hesitate to give us a call at 281-487-9333.

Here is an example image of the fraudulent text:

fraud text image