MemberXP, a credit union member experience measurement platform, has designated Gulf Coast Educators FCU as one of 2019’s “best of the best” credit unions.
The MemberXP Best of the Best designation is awarded to credit unions that consistently provide exceptional levels of member service during a calendar year. This prestigious award is given to fewer than one in five of the high-performing credit unions using MemberXP’s service evaluation platform. A credit union cannot apply for this award. It is independently granted by MemberXP based on specific criteria including member service and ease of use.
MemberXP is a voice of member platform that allows credit union members to provide immediate feedback on the service they receive. The platform utilizes mystery shops and member surveys to gauge the overall member experience across multiple delivery channels and specific experiences such as getting a loan or opening a new account.
“We are proud of the way our employees work tirelessly to make sure our members have a great experience. We continually seek feedback from our members and are continually looking for ways to improve the member experience,” remarked Eric Stegall, Senior Vice President of Operations.
“Gulf Coast Educators FCU’s top scores indicate a real commitment to doing what is right for members,” said Constance Anderson, founder of MemberXP.